Domestic Returns Within the USA

During the COVID-19 crisis, our return policy remains the same without exceptions. Please also note you will need a printer to print out your return label. Please consider this when placing your order. 

*Items marked FINAL SALE are not eligible for returns.

We want you to be sure about your purchase, so if for some reason you want to return or exchange your item(s), please email within 7 days of receipt with your return request and order number. If notice is received within this 7 day window, you will receive a return label for your package via email. This return label is valid for 3 business days. Please do not forget to ship your return during these 3 business days, otherwise you forfeit the right to return your item(s).

Once the return is received and quality checked, you will receive a refund for the garment(s). All shipping costs will be deducted from this refund - the buyer is responsible for the cost of return shipping.  Items returned without contacting our team and/or outside of the return window will be forfeited or returned to the customer at their expense.

Items must be returned new, unused, and with all HVN tags still attached. Returns that are damaged, worn, soiled or altered will not be accepted and will be sent back to the customer at their expense.

*Items marked FINAL SALE are not eligible for returns.

**All Earrings & Cosmetic Cases are FINAL SALE and are not eligible for returns. 

HVN does not offer price matching or price adjustments. 

International Returns

Due to customs charges, we unfortunately cannot accept international returns at this time. All orders shipping outside of the USA are considered FINAL SALE. 

International Policy

For all orders shipping outside of the US, the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.

All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

HVN does not offer price matching or price adjustments. 

All purchases must be paid for in U.S. dollars at the prices shown on our website.