Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HVN relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “HVN” or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

The content of the pages of this website is for your general information and personal non-commercial use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee, express or implied, as to the accuracy, timeliness, performance, completeness or suitability of the information, products and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This site and the products offered for sale are on an “as is “ and “as available” basis. We are free to accept or to reject any orders. We may cancel orders and/or limit quantities of goods ordered.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The material on this website is protected by copyright which is our exclusive property. Reproduction of this material and any designs it contains is prohibited.

All trademarks reproduced in this website, are the property of, or licensed to the operator, and may not be used or reproduced.

Unauthorized use of this website may give rise to a claim for damages or injunctive relief and/or be a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States and the State of New York. The courts of New York State shall have exclusive jurisdiction over any such dispute.

HVN reserves the right to refuse and cancel orders. If fraudulent shopping behavior occurs, including but not limited to 'wardrobing', legal action will be taken.

EXCHANGES & RETURNS

Domestic Returns:

We want you to be sure about your purchase, so if for some reason you want to return your item(s), please email info@hvnlabel.com within 10 days of receipt and we will send you a link to our returns portal. If notice is received within the above window, you will receive a full refund for the garment. All shipping costs will be deducted from this refund.

International Returns:

Due to customs charges, we unfortunately cannot accept international returns at this time. 

Items must be returned new, unused, and with all HVN tags still attached. Returns that are damaged, worn, soiled or altered will not be accepted and will be sent back to the customer at their expense.

Our 100% silk garments are delicate, so please be careful when trying them on. All our pieces are dry clean only and cannot be hand-washed, dampened, or soaked. Please note heavy perspiration in any silk garments may result in flaws to the fabric. 

 

OUR POLICY

Items should be returned new, unused, and with all HVN tags still attached. Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to the customer.

All items purchased with Merchandise Credit are FINAL SALE and are therefore ineligible for refund or exchange.

HVN does not offer price matching or price adjustments. 

INTERNATIONAL POLICY

For all orders shipping outside of the US, the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.

 All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

 All purchases must be paid for in U.S. dollars at the prices shown on our website.

 

We will promptly correct any information found to be incorrect.

HVN