Domestic Returns Within the USA Only
Please review our return policy as it may be different from other retailers' and exceptions cannot be made.
*Items marked FINAL SALE on the product page are not eligible for returns. We cannot create return labels for FINAL SALE items and there are no exceptions. Please note FINAL SALE will be marked on the product page itself and not at checkout or on the order confirmation. Please check the product page to confirm if an item is FINAL SALE.
*Our return policy remains the same during the holiday season without exceptions.
We want you to be sure about your purchase, so if for some reason you want to return your item(s), please email info@hvnlabel.com within 7 days of receipt with your return request and order number. If notice is received within this 7 day window, you will receive a return label for your package via email. This return label is valid for 5 business days. Please do not forget to ship your return during these 5 business days, otherwise you forfeit the right to return your item(s).
Once the return is received and quality checked, you will receive a refund for the garment(s). All shipping costs will be deducted from this refund - the buyer is responsible for the cost of return shipping. Items returned without contacting our team and/or outside of the return window will be forfeited or returned to the customer at their expense.
Items must be returned new, unused, and with all HVN tags still attached. Returns that are damaged, worn, soiled or altered will not be accepted and will be sent back to the customer at their expense.
Please also note you will need a printer to print out your return label. Please consider this when placing your order. Please ask UPS/USPS for a receipt when dropping off your return for proof of return.
*Items marked FINAL SALE are not eligible for returns. We cannot create return labels for FINAL SALE items and there are no exceptions.
**All jewelry & cosmetic cases are FINAL SALE and are not eligible for returns.
HVN does not offer price matching or price adjustments.
HVN reserves the right to refuse and cancel orders. If fraudulent shopping behavior occurs, including but not limited to 'wardrobing', legal action will be taken.
No International Returns
Due to customs charges, we unfortunately cannot accept international returns at this time. All orders shipping outside of the USA are considered FINAL SALE. Please keep this in mind when placing your order.
International Policy
For all orders shipping outside of the US, the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.
All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
HVN does not offer price matching or price adjustments.
All purchases must be paid for in U.S. dollars at the prices shown on our website.
