Willow Dress

Domestic Returns Within the USA

Please review our return policy as it may be different from other retailers' and exceptions cannot be made.

*Items marked FINAL SALE on the product page are not eligible for returns. We cannot create return labels for FINAL SALE items and there are no exceptions.

*Our return policy remains the same during the holiday season without exceptions. 

We want you to be sure about your purchase, so if for some reason you want to return your item(s), please email info@hvnlabel.com within 7 days of receipt with your return request and order number. If notice is received within this 7 day window, you will receive a return label for your package via email. This return label is valid for 5 business days. Please do not forget to ship your return during these 5 business days, otherwise you forfeit the right to return your item(s).

Once the return is received and quality checked, you will receive a refund for the garment(s). All shipping costs will be deducted from this refund - the buyer is responsible for the cost of return shipping.  Items returned without contacting our team and/or outside of the return window will be forfeited or returned to the customer at their expense.

Items must be returned new, unused, and with all HVN tags still attached. Returns that are damaged, worn, soiled or altered will not be accepted and will be sent back to the customer at their expense.

Please also note you will need a printer to print out your return label. Please consider this when placing your order. 

*Items marked FINAL SALE are not eligible for returns. We cannot create return labels for FINAL SALE items and there are no exceptions.

**All jewelry & cosmetic cases are FINAL SALE and are not eligible for returns. 

HVN does not offer price matching or price adjustments. 

HVN reserves the right to refuse and cancel orders. If fraudulent shopping behavior occurs, including but not limited to 'wardrobing', legal action will be taken.

International Returns

Due to customs charges, we unfortunately cannot accept international returns at this time. All orders shipping outside of the USA are considered FINAL SALE. Please keep this in mind when placing your order. 

International Policy

For all orders shipping outside of the US, the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.

All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

HVN does not offer price matching or price adjustments. 

All purchases must be paid for in U.S. dollars at the prices shown on our website.

All orders are shipped via UPS, DHL, or USPS. Orders will ship out within 1-5 business days. Your tracking number will be emailed to you upon shipment. Shipments may require a signature upon receipt due to value. If this is an issue, please contact info@hvnlabel.com BEFORE placing your order. Requesting to remove this signature requirement is at the customer's risk. Overnight and 2-day orders may take 24 hrs to process. Should you need your order to rush ship immediately, please contact info@hvnlabel.com BEFORE placing your order to confirm if this is doable.

HVN is not responsible for packages that have been lost or mis-delivered in the care of USPS, UPS, or DHL.  Once your package is in the hands of the mail carrier, all delivery issues must be taken up with the post office, UPS, or DHL using your tracking information. Please do not contact HVN with delivery questions as we are unable to access that information once the order has left our facility. Please keep this in mind when purchasing and when selecting a secure delivery address.

If delivery of your shipment is attempted at your address and failed because you are not home to sign, your package may be rerouted to a UPS or USPS center for customer pickup. It is the customer's responsibility to track their shipment and monitor their package's pickup location should delivery be attempted and failed. Please note there is a limited window for pickup from a UPS or USPS facility before the package is forfeited. We are unable to redirect packages to a new address once shipped. If you are no longer at your chosen address to receive your package, HVN cannot assist and is not liable. Any address changes must be taken up with the shipping carrier directly. 

If you would prefer to use a faster shipping service, please contact info@hvnlabel.com before placing your order.